Covid-19 Resources

Please check back regularly for updated documents

Click here for instructions on what to do if you test positive, have symptoms, or have had close contact with someone who has tested positive for COVID 19.

Housing Rules and Protocols

Instructions for Self-Quarantine

EWC COVID-19 Housing Rules

If you have questions about housing or protocols, you may call EWC Housing at 808-944-7960 or email housing@eastwestcenter.org. You may also want to visit our FAQ document here.

Food Resources

Guidelines for Delivery

Delivery drivers should go to Lincoln Hall and call the phone number that is located on the front door.  Please note this in delivery instructions section, if available. 

Please Note:  The Lincoln Hall front desk is not always staffed.  If a delivery is attempted and there is no one at the front desk, a housing staff from Hale Manoa will walk to Lincoln Hall to receive and deliver the items.  Depending on the time of day, this may delay your delivery.

  • If you are ordering food after 4pm, it is recommended that you also call the Lincoln Hall front desk to let them know that they should expect a delivery.  If there is no one at the Lincoln Hall front desk, your call will automatically forward to the Hale Manoa front desk.
  • Deliveries must arrive before 8pm.
  • The best time for a delivery to arrive is between 1pm – 2pm, as that is the only time when there will always be someone at the Lincoln Hall front desk.  If at all possible, please try to have items delivered during this time.
Food Delivery

Use these delivery services to select from many different restaurants in your area and get food delivered to your door.  Visit their websites for more information.  (May have to create an account.)  Delivery fees will vary between restaurants and services.  Delivery address for Lincoln Hall is:  1821 East-West Rd, Honolulu, HI 96848

Bite Squad

Website:  https://www.bitesquad.com/

Note:  An account must be made with Bite Squad to order delivery.  Please visit their website to create an account.  Bite Squad app is available for download on iOS and Android.

‎DoorDash

Website:  https://www.doordash.com/en-US

Note:  An account must be made with DoorDash to order delivery.  Please visit their website to create an account.  DoorDash app is available for download on iOS and Android.

Postmates

Website:  https://www.postmates.com/

Note:  An account must be made with Postmates to order delivery.  Please visit their website to create an account.  Postmates app is available for download on iOS and Android.

UberEats

Website:  https://www.ubereats.com/‎

Note:  An account must be made with Uber Eats to order delivery.  Please visit their website to create an account.  UberEats app is available for download on iOS and Android.

Grocery Delivery

Down to Earth (Organic, Vegetarian Health Foods Store)

2525 S. King Street

Honolulu, Hawaii 96826

Delivery Website:  https://www.mercato.com/shop/down-to-earth-honolulu

Delivery Hours:  Mon – Sun, 10:00AM to 7:00PM

Phone: (808) 947-7678

Delivery:  $10 delivery minimum.  Delivery fee ranges from $4.99 to $5.49 depending on delivery time of day.

Note:  An account with Mercato (delivery service used by Down to Earth) must be made to order delivery.  You may make an account at:  https://www.mercato.com/checkout.  More information on Mercato delivery can be found at:  http://help.mercato.com/support/solutions/folders/24000010429.

Foodland

Delivery Website:  https://shop.foodland.com/how-it-works

Delivery Hours:  Mon – Sun, 9:00AM – 11:00AM / 7:00PM – 11:00PM

Phone: (808) 949-2998  (Ala Moana location)

Delivery:  Free delivery on your first order with a $50 minimum (no code needed at checkout).  For returning customers:

Free delivery on orders of $250 or more.

Delivery fee of $4.95 on orders between $150 and $249.99

Delivery fee of $9.95 on orders $149.99 and lower

Note:  An account with Foodland must be made to order delivery.  You may make an account at:  https://shop.foodland.com/my-account#!/create?next=%2Fmy-account. 

Instacart

Delivery Website:  https://www.instacart.com/grocery-delivery/hi/near-me-in-honolulu-hi

Note:  Instacart is a delivery app that allows you to shop from local grocery stores, specialty retailers and pharmacies.  Use area code 96848.  An account with Instacart must be made to order delivery and may be made at the website link above.  Instacart app is available for download on iOS and Android.

Shipt

Delivery Website:  https://www.shipt.com/

Note:  Shipt is a delivery app that allows you to shop from local grocery stores, specialty retailers and pharmacies.  Important:  Use Lincoln Hall address and area code 96822.  Delivery from the following stores available from:  Petco, Safeway, Target, Times Supermarket.  An account with Shipt must be made to order delivery and may be made at the website link above.  Shipt app is available for download on iOS and Android.

Other Resources

Food-A-Go-Go

Website:  https://foodagogo.org/restaurants/

Food-A-Go-Go is a free community resource with the latest information on restaurants that are open for takeout, delivery or curbside pickup during the COVID-19 pandemic, and where to find local produce and food product.  Visit the website above to find a list of restaurants offering delivery.

Hawaii Grinds

Website:  https://www.hawaiigrinds.com/home/

Hawaii Grinds is a crowdsourced database of restaurants in Hawaii that are offering takeout, delivery, or gift card sales, allowing you to feed your family while also supporting Hawaii businesses.  Visit the website above to find a list of local restaurants offering delivery.

Health Resources

Bring your insurance ID card and a picture ID card with you to all in-person medical appointments.  Note:  If you need to see a physician specialist (e.g., dermatologist, neurologist) and do not know one in Honolulu, the easiest method may be to request a referral from one of the staff physicians at the University Health clinic or Straub Doctors on Call. Click to expand the items listed below:

Clinics and Hospitals

If you think you have been exposed to COVID-19 and develop a fever and symptoms, such as cough or difficulty breathing, call your healthcare provider for medical advice.

University Health Services Manoa (0.2 mi)

1710 East-West Road

Honolulu, Hawaii  96822

Hours of Operation:   Monday – Friday:  10:00AM – 2:00PM

Telephone:  1-808-956-8965 | Fax:  1-808-956-0853

After Hours Medical Care:  1-808-956-8965

Email:  UHSM@hawaii.edu

Website:  https://www.hawaii.edu/shs/

The University Health Services Manoa is a General Medical & Specialty Clinic.  It also provides Immunizations, Laboratory, Pharmacy, and Travel Medicine.

Specialty Clinic:  1-808-956-6221

Pharmacy:  1-808-956-3576

Note:  Telehealth appointments are available.  Call (808) 956-8965 to schedule an appointment.

Kaiser Permanente – Honolulu Medical Office (2.5 mi)

1010 Pensacola Street

Honolulu, Hawaii  96814

Hours of Operation:  Monday – Friday:  8:00AM – 5:00PM 

Telephone:  1-808-432-2000

Website:  https://kpinhawaii.org/

For injuries or illnesses requiring prompt treatment (but not a medical emergency), call for same-day appointment in Family Medicine, Pediatrics, or Internal Medicine.  You can also schedule online at kp.org/appointments.  Emergency, Urgent care, and After-hours Care is available at the Moanalua Medical Center (8.4 mi).

Note:  Kaiser Permanente has convenient ways to get care in Hawaii.  You can receive a medical appointment through Telehealth or In-person.  To access all your online care options, log in or create a kp.org account.

Kapiolani Medical Center for Women & Children (1.9 mi)

(An affiliate of Hawaii Pacific Health)

1319 Punahou Street

Honolulu, Hawaii  96826

Hours of Operation & Emergency Room:  Open 24 hours

Telephone:  1-808-983-6000

Website:  https://www.hawaiipacifichealth.org/kapiolani/

Kapiolani Medical Center for Women & Children ensures the care of Hawaii’s women and children.  Specialty services include: 24-hour emergency pediatric care, maternal-fetal medicine and women’s health services.  

Note:  Telehealth and in-person appointments can be made online through https://mychart.hawaiipacifichealth.org/.

For more information on updates, visit https://www.hawaiipacifichealth.org/hph-covid-19-updates/.

COVID-19 drive-up testing can be conducted at Hawaii Pacific Health’s four medical centers.  Patients will need a doctor’s order for the test, along with a valid form of identification and an insurance card.

Directions:  1319 Punahou Street, Honolulu, Hawaii  96826 (Located in the driveway off of Punahou Street (entrance on Bingham Street)

Hours of Operation:  Monday – Friday:  8:00AM – 5:00PM / Saturday-Sunday & Holidays: 9:00AM – 2:00PM

Longs Drugs (CVS Pharmacy) – Minute Clinic (1.3 mi)

2470 South King Street

Honolulu, HI 96826

Hours of Operation:  Mon – Wed:  8:30AM – 1:00PM & 2:00PM – 7:30PM

                                        Fri:  8:30AM – 1:00PM & 2:00PM – 7:30PM

                                        Sat:  9:00AM – 1:00PM & 1:30PM – 5:30PM

                                        Sun:  9:00AM – 1:00PM & 1:30PM – 4:30PM

Telephone:  1-808-947-2651

Website:  https://www.cvs.com/minuteclinic/clinic-locator/hi/honolulu/9954.html

Note:  Minute Clinic is a walk-in clinic located inside Longs Drugs (CVS Pharmacy) which offers services similar to urgent care.  In-person appointments may be made by visiting their website.

Planned Parenthood – Honolulu Health Center (2.7 mi)

839 South Beretania Street

Honolulu, HI 96813

Hours of Operation:  Mon, Tues, Wed, Fri, Sat:  8:00AM – 4:00PM

                                        Thur:  10:00AM – 6:00PM

Telephone:  1-808-769-0045 | Fax: 1-206-788-8339

Website:  https://www.plannedparenthood.org/

Planned Parenthood is one of the nation’s leading providers of high-quality, affordable health care, and the nation’s largest provider of sex education.

Straub Medical Center (3.1 mi)

(An affiliate of Hawaii Pacific Health)

888 South King Street

Honolulu, Hawaii  96814

Hours of Operation & Emergency Room:  Open 24 hours

Telephone:  1-808-522-4000

Website:  https://www.hawaiipacifichealth.org/straub/

Straub Medical Center is home to the Pacific only multi-disciplinary burn treatment center.  Straub brings in new technologies and innovative medical practices to Hawaii, such as minimally invasive cardiac surgery, total joint replacement, and vascular surgery.

Note:  Telehealth and in-person appointments can be made online through https://mychart.hawaiipacifichealth.org/.

For more information on updates, visit https://www.hawaiipacifichealth.org/hph-covid-19-updates/.

COVID-19 drive-up testing can be conducted at Hawaii Pacific Health’s four medical centers.  Patients will need a doctor’s order for the test, along with a valid form of identification and an insurance card.

Directions: 826 South King Street, Honolulu, Hawaii 968213.  (Located next to Straub Medical Center parking garage)

Hours of Operation:  Monday – Friday:  8:00AM – 5:00PM / Saturday-Sunday & Holidays: 9:00AM – 2:00PM

The Queen’s Medical Center (3.3 mi)

1301 Punchbowl Street

Honolulu, Hawaii  96813

Hours of Operation and Emergency Room: Open 24 hours

Telephone:  1-808-691-1000

Website:  www.queens.org

Located in downtown Honolulu, Queen’s serves as the major referral center for cancer, heart disease, neuroscience, orthopedics, surgery, emergency medicine and behavioral health, and has the only organ transplantation program in the State of Hawaii.  Queen’s is also the state’s designated trauma center – – the first and only Level I trauma center in Hawaii.

Note:  Request an appointment via Telehealth or In-person: 808-691-8200.

Queen’s COVID-19 Infoline is open 24/7.  To schedule a COVID-19 testing, call to make an appointment: 808-691-2619.

Urgent Care

If you think you have been exposed to COVID‑19 and develop a fever and symptoms, such as cough or difficulty breathing, call your healthcare provider for medical advice.

Queen’s Island Urgent Care – Kapahulu (2.9 mi)

449 Kapahulu Avenue, Suite 104

Honolulu, Hawaii 96815

Hours of Operation:  Monday – Friday:  8:00AM – 8:00PM

                                        Sunday – Saturday:  8:00AM – 8:00PM

Telephone:  808-735-0007              

Website:  https://www.queens.org/services/queens-island-urgent-care/home

Island Urgent Care Kapahulu provides care for minor emergencies including allergic reactions, asthma, cough/cold, dehydration, flu, fractures, migraines, pre-employment physicals, school/sports, sprains/strains, stitches.

Note:  No appointment needed.  All walk-ins are welcome.

Straub Medical Center – Doctors on Call – Sheraton Waikiki (2.8 mi)

2255 Kalakaua Avenue

Manor Wing #1

Honolulu, Hawaii 96815

Hours of Operation:  Sunday – Saturday (including holidays):  10:00AM – 8:00PM

Telephone:  1-808-971-6000 | Fax:  1-808-971-6041

Website:  https://www.hawaiipacifichealth.org/services/urgent-care-walk-in-clinics/

Open daily, 7 days a week and 365 days a year.  Straub Medical Center- Doctors on Call at Sheraton Waikiki offer a broad range of non-emergency medical care, including diagnosis and treatment for minor illnesses and injuries, laboratory services and X-ray.

Note:  No emergency services.  If you believe you have an emergency, call 911 or go immediately to the closest hospital emergency room.

Straub Medical Center-Ward Village Clinic & Urgent Care (3.4 mi)

1001 Queen Street, Suite 102

Honolulu, Hawaii 96814

Primary Care Hours:  Monday – Friday:  8:00AM – 6:00PM

Urgent Care Hours:  Monday – Sunday:  10:00AM – 8:00PM

Telephone:  1-808-462-5200 | Fax:  1-808-462-5299

Website:  https://www.hawaiipacifichealth.org/services/urgent-care-walk-in-clinics/

Straub Medical Center – Ward Village Clinic & Urgent Care brings convenient, high-quality, personalized health care to the people living and working in this community.

Note:  No emergency services.  If you believe you have an emergency, call 911 or go immediately to the closest hospital emergency room.

Straub Virtual Urgent Care

Hours of Operation:  Monday – Sunday:  8:00AM – 8:00PM

Website:  https://www.hawaiipacifichealth.org/straub/virtual-urgent-care/

Through Straub Virtual Urgent Care, you have access to physician consultation, diagnosis, treatment and prescription refills for a broad range of non-emergency conditions.

Pharmacies

Over the counter medications are made available at all locations.  Prescription medication must be referred to by a medical professional.

CVS Pharmacy – Longs Drugs Manoa (1.6 mi)

 2750 Woodlawn Drive

Honolulu, Hawaii 96822

Hours of Operation for Pharmacy:  Monday – Sunday:  7:00AM – 9:00PM

Telephone:  1-808-2151               

Sign-up or log-in online on your CVS account to receive prescription delivery and pre-sorted Rx packs: https://www.cvs.com/pharmacy/v2/#/pharmacy

Kaiser Permanente – Honolulu Medical Office (2.5 mi)

1010 Pensacola Street, 1st Floor

Honolulu, Hawaii  96814

Hours of Operation for Pharmacy:  Monday – Friday:  8:00AM – 7:00PM / Saturday:  8:00AM – 12:00PM

Information & 24-hour Prescription Refill:  1-808-432-2000 or 1-808-643-7979                       

Members can refill online or by using mail order services at kp.org/rxrefill.  Prescriptions can be delivered at home or pick-up at a pharmacy near you through your account kp.org account.

Pharmacare Hawaii – Kapiolani Medical Center (1.8 mi)

1319 Punahou Street

Honolulu, Hawaii  96826

(Located on the first floor near the elevators to the Physicians Office Tower)

Hours of Operation:  Monday – Friday:  8:30AM – 5:00PM / Saturday:  8:30AM – 2:00PM

Telephone:  1-808-840-5670 | Fax: 1-808-973-1400

Website:  https://www.pharmacarehawaii.com/

Note:  Contact Pharmacare Hawaii at 808-840-5620 for more information on home delivery prescription.

Mental Health Services

Counseling & Student Development Center (0.4 mi)

2600 Campus Rd

Honolulu, Hawaii 96822

Queen Liliuokalani Center for Student Services, Room 312

 Honolulu, HI 96822

Hours of Operation:  Monday – Friday: 8:00AM – 4:30PM

Telephone:  1-808-956-7927

Website:  http://manoa.hawaii.edu/counseling/

Counseling and Student Development Center (CSDC) serves the mental health needs of students at UH Manoa.  Services include clinical counseling and assessment services, crisis intervention, and psychiatry, outreach, consultation and peer fellows.

Note:  In order to prevent spread of infection, the CSDC encourages students who are sick or not feeling well to avoid coming into the CSDC for services.  Rather, students are encouraged to contact the CSDC by phone and our staff will help the student arrange for appropriate services if they are unable to come in.

Other Resources

Suicide Prevention Lifeline

Call or chat:  1-800-273-8255

Website:  http://suicidepreventionlifeline.org/

Hawaiʻi Text Hotline

Website:  https://www.crisistextline.org/aloha
Text ALOHA to 741741

Crisis Line of Hawaiʻi
Call:  808-832-3100
http://health.hawaii.gov/amhd/consumer/access/

Resources
Website:  www.ulifeline.org/
Website:  https://www.settogo.org/

Dental Services

Aloha Medical Mission (3.9 mi)

200 N. Vineyard Blvd

Honolulu, Hawaii 96817

Hours of Operation:  Mon, Tue, Thurs, Fri:  8:00AM – 5:00PM

                                        Wed:  8:00PM – 7:00PM

Telephone:  1-808-947-3400 | Fax: 1-808-847-3443

Website:  https://alohamedicalmission.org/what-we-do/dental-clinic/

Services Provided:  Exams, cleanings, fillings and extractions.

Note:  This is a free dental service available to low-income individuals.  A picture ID must be brought showing evidence of your last 3 months of income such as monthly stipend or pay stubs.

Kalihi-Palama Health Center – Dental Clinic (4.9 mi)

915 North King Street

Honolulu, Hawaii 96817

Hours of Operation:  Mon, Tue, Thurs, Fri:  8:00AM – 5:00PM

                                        Wed:  8:00PM – 7:00PM

Telephone:  1-808-945-0686

Website:  http://www.kphc.org/patient/dental/

Services Provided:  Comprehensive oral exams, cleanings, dentures, infection control, consultation, basic restorative care (fillings, crowns), and urgent care.  In addition, certain oral surgery and root canal therapy, and referral assistance for specialty care (e.g., wisdom teeth removal, implants, root canal therapy, braces, periodontal/gum surgery).

Note:  This is a dental service available to low-income individuals.  Emergency “walk-ins” are accepted for people in pain.  However, you need to arrive by 7:45AM or you will likely be unable to see a dentist that day.  A picture ID must be brought showing evidence of your last 3 months of income such as monthly stipend/pay stubs, current tax return, or bank account statements showing monthly income deposits.  From this information the clinic will determine the cost of services provided to you.

Waikiki Health Medical & Dental – Makahiki (1.7 mi)

935 Makahiki Way

Honolulu, Hawaii 96826

Hours of Operation:  Mon, Wed & Fri:  8:00AM – 4:30PM

                                        Tue & Thurs:  8:00PM – 6:30PM

Telephone:  1-808-922-4787

Website:  https://waikikihc.org/locations/makahiki/

Services Provided:  Exams, x-rays, cleanings, dietary counseling, oral cancer screening, fillings, root canal therapy, oral surgery, crowns and bridges, dentures and partials, pediatric dental care, periodontal therapy and emergency care.

Note:  Patients should call ahead to schedule an appointment.  Same day appointments may be available.  Medicaid, Medicare and most private insurance plans are accepted.  A sliding fee scale is available for patients without insurance.  Please speak with a patient service representative for further details.

Technology

Laptop Computer and Technology Considerations

If you are bringing a laptop, cell phone, camera or other electronic device, be sure to pack all your chargers. Many chargers for these devices are now dual voltage (110-220, verify what is printed on your devices) and can be used anywhere in the world. You will need to have a plug adaptor that works in the United States. We strongly advise you purchase the appropriate adaptors or converters in your country before departing for the program. For information on voltage and plugs, please see:  https://www.rei.com/learn/expert-advice/world-electricity-guide.html.  Lincoln Hall where you will be staying does not have an international adaptor.

SIM Cards

SIM cards can be purchased at any T-Mobile location, which you can find at any large shopping malls.  The lowest price for a SIM card starts at US$53.00, which is for one month of unlimited call, text and data.  Although you must have an unlocked mobile phone in order to purchase a SIM card, there is no guarantee that a T-Mobile SIM card will work on all unlocked mobile phone.

Packing Tips

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Events & Activities

Special EWC community events and activities are being coordinated through the EWC Education Program.  If you have questions about the schedule of events, or if you would like to host an event, please contact Robert Moore at moorer@eastwestcenter.org. 

Useful Contacts

Hale Manoa Front Desk:  808-944-7960.  Available 24 hours.

EWC Quarantine Support Committee:  send email to moorer@eastwestcenter.org

University of Hawaiʻi Student Health Services:  808-956-8965

University of Hawaiʻi Registrar:  808-956-8010

University of Hawaiʻi International Student Services: 808-956-8613

Additional Resources

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