COVID-19 Information

Housing Rules and Protocols

The East-West Center is following local public health orders currently in effect. EWC dormitory housing is open only to East-West Center programs and participants. Proof of full vaccination status is required for entrance into all EWC housing facilities for residents and staff. There are no exemptions or exceptions. If you have questions about housing or protocols, you may call EWC Housing at (808) 944-7805 or email housing@eastwestcenter.org.

EWC COVID-19 Housing Rules (pdf) — updated 5/13/22
EWC Housing Visitor Policy & Sign-in Procedure –updated 6/21/22
Off-island travel policy effective 4/15/22 (pdf)
Individual COVID Emergency Plan (pdf)
What to do if you test positive or have been exposed (pdf) — updated 1/3/2023

PCR Testing Sites & Resources

PCR Testing open to the general public

For state-approved testing locations, which include free testing options, go to https://hawaiicovid19.com/ and click on “testing.”
https://www.oneoahu.org/covid19-testing/#map
*This site lists all sites that offer COVID-19 testing. You have to read and/or call the testing site to verify they are offering PCR testing. Some sites only offer antigen testing.
https://www.oneoahu.org/expanded-testing
Free PCR Testing at Aloha Stadium, Ewa Mahiko District Park, Waianae District Park, Consolidated Theatres Kapolei
https://nomihealth.com/hawaii/
PCR COVID-19 offered. At most sites walk-ins are accepted. Your insurance is billed and you will not be charged when you arrive. Preferably do not go on a Sunday (some community members went on a Sunday and their test results were lost)
NB: They have a test site at Ala Moana Center, 2nd level garage across from Longs Drugs
Queens COVID-19 Hotline: (808) 691-2619
This hotline will put you in contact with a service offered by Queen’s Health System. You can let the nurse know about your COVID-19 exposure and they will let you know where to go get tested. This service will be covered through your insurance because you are experiencing symptoms or have been directly exposed to someone who has tested positive for COVID-19. Testing occurs at Queens Urgent Care Facilities located at Pearl Kai (across Pearlridge mall), Ewa Beach and Kapahulu.
KAISER INSURANCE MEMBERS: https://healthy.kaiserpermanente.org/hawaii/health-wellness/coronavirus-information/testing

Food Resources

For all Lincoln Hall residents: Residents in self-isolation may not receive deliveries on behalf of another resident. If an item needs to be delivered directly to a resident’s room because they are in quarantine, it must be delivered by Housing Staff.

Buddies and delivery people should check in at the front desk of Lincoln Hall. Buddies delivering items to self-isolating students should have no direct hand-offs during delivery. Instead, each should follow social distancing guidelines, wear face masks, drop-off the items at the front desk of Lincoln Hall, and wash hands with soap and water for at least 20 seconds after the drop-off.

Guidelines for delivery

For participants undergoing full quarantine: Delivery drivers should go to Lincoln Hall front desk. Please note this in delivery instructions section, if available.

In all cases, it is recommended that you call the Lincoln Hall front desk to let them know that they should expect a delivery. If there is no one at the Lincoln Hall front desk, your call will automatically forward to the Hale Manoa front desk.

Deliveries must arrive between 8:00 a.m. and 8:00 p.m.

Food delivery

Use these delivery services to select from many different restaurants in your area and get food delivered to your door. Visit their websites for more information. (May have to create an account.) Delivery fees will vary between restaurants and services. Delivery address for Lincoln Hall is: 1821 East-West Rd, Honolulu, HI 96848

Bite Squad (website)

Note: An account must be made with Bite Squad to order delivery. Please visit their website to create an account. Bite Squad app is available for download on iOS and Android.
Door Dash (website)

Note: An account must be made with DoorDash to order delivery. Please visit their website to create an account. DoorDash app is available for download on iOS and Android.
Postmates (website)

Note: An account must be made with Postmates to order delivery. Please visit their website to create an account. Postmates app is available for download on iOS and Android.
UberEats (website)

Note: An account must be made with Uber Eats to order delivery. Please visit their website to create an account. UberEats app is available for download on iOS and Android.

Grocery delivery

Down to Earth (Organic, Vegetarian Health Foods Store)
2525 S. King Street
Honolulu, Hawaii 96826
Delivery Website: https://www.mercato.com/shop/down-to-earth-honolulu
Delivery Hours: Mon – Sun, 10:00AM to 7:00PM
Phone: (808) 947-7678

Delivery: $10 delivery minimum. Delivery fee ranges from $4.99 to $5.49 depending on delivery time of day.

Note: An account with Mercato (delivery service used by Down to Earth) must be made to order delivery. You may make an account at: https://www.mercato.com/checkout. More information on Mercato delivery can be found at: http://help.mercato.com/support/solutions/folders/24000010429.

Foodland
Delivery Website: https://shop.foodland.com/how-it-works
Delivery Hours: Mon – Sun, 9:00AM – 11:00AM / 7:00PM – 11:00PM
Phone: (808) 949-2998 (Ala Moana location)

Delivery: Free delivery on your first order with a $50 minimum (no code needed at checkout). For returning customers:
Free delivery on orders of $250 or more.
Delivery fee of $4.95 on orders between $150 and $249.99
Delivery fee of $9.95 on orders $149.99 and lower

Note: An account with Foodland must be made to order delivery. You may make an account at: https://shop.foodland.com/my-account#!/create?next=%2Fmy-account.

Instacart
Delivery Website: https://www.instacart.com/grocery-delivery/hi/near-me-in-honolulu-hi

Note: Instacart is a delivery app that allows you to shop from local grocery stores, specialty retailers and pharmacies. Use area code 96848. An account with Instacart must be made to order delivery and may be made at the website link above. Instacart app is available for download on iOS and Android.
Shipt

Delivery Website: https://www.shipt.com/Note: Shipt is a delivery app that allows you to shop from local grocery stores, specialty retailers and pharmacies. Important: Use Lincoln Hall address and area code 96822. Delivery from the following stores available from: Petco, Safeway, Target, Walgreens, Times Supermarket. An account with Shipt must be made to order delivery and may be made at the website link above. Shipt app is available for download on iOS and Android.

Other Food Resources

Hawaii Grinds (website)

Hawaii Grinds is a crowdsourced database of restaurants in Hawaii that are offering takeout, delivery, or gift card sales, allowing you to feed your family while also supporting Hawaii businesses. Visit the website above to find a list of local restaurants offering delivery.

Health Resources

Bring your insurance ID card and a picture ID card with you to all in-person medical appointments. Note: If you need to see a physician specialist (e.g., dermatologist, neurologist) and do not know one in Honolulu, the easiest method may be to request a referral from one of the staff physicians at the University Health clinic or Straub Doctors on Call. Click to expand the items listed below:

Clinics and Hospitals

If you think you have been exposed to COVID-19 and develop a fever and symptoms, such as cough or difficulty breathing, call your healthcare provider for medical advice.

University Health Services Manoa (0.2 mi)
1710 East-West Road
Honolulu, Hawaii 96822
Hours of Operation: Monday – Friday: 8:00AM – 4:00PM
Telephone: 1-808-956-8965 | Fax: 1-808-956-3583
After Hours Medical Care: 1-808-956-8965
Email: UHSM@hawaii.edu
Website: https://www.hawaii.edu/shs/

The University Health Services Manoa is a General Medical & Specialty Clinic. It also provides Immunizations, Laboratory, Pharmacy, and Travel Medicine.
Specialty Clinic: 1-808-956-6221
Pharmacy: 1-808-956-3576
Note: Telehealth appointments are available. Call (808) 956-8965 to schedule an appointment.

Kaiser Permanente – Honolulu Medical Office (2.5 mi)
1010 Pensacola Street
Honolulu, Hawaii 96814
Hours of Operation: Monday – Friday: 8:00AM – 5:00PM
Telephone: 1-808-432-2000
Website: https://kpinhawaii.org/

For injuries or illnesses requiring prompt treatment (but not a medical emergency), call for same-day appointment in Family Medicine, Pediatrics, or Internal Medicine. You can also schedule online at kp.org/appointments. Emergency, Urgent care, and After-hours Care is available at the Moanalua Medical Center (8.4 mi).

Note: Kaiser Permanente has convenient ways to get care in Hawaii. You can receive a medical appointment through Telehealth or In-person. To access all your online care options, log in or create a kp.org account.

Kapiolani Medical Center for Women & Children (1.9 mi)
(An affiliate of Hawaii Pacific Health)
1319 Punahou Street
Honolulu, Hawaii 96826
Hours of Operation & Emergency Room: Open 24 hours
Telephone: 1-808-983-6000

Website: https://www.hawaiipacifichealth.org/kapiolani/

Kapiolani Medical Center for Women & Children ensures the care of Hawaii’s women and children. Specialty services include: 24-hour emergency pediatric care, maternal-fetal medicine and women’s health services.

Note: Telehealth and in-person appointments can be made online through https://mychart.hawaiipacifichealth.org/.

For more information on updates, visit https://www.hawaiipacifichealth.org/hph-covid-19-updates/.

Longs Drugs (CVS Pharmacy) – Minute Clinic (1.3 mi)
2470 South King Street
Honolulu, HI 96826
Hours of Operation:
Mon – Wed: 8:30AM – 1:00PM & 2:00PM – 7:30PM
Fri: 8:30AM – 1:00PM & 2:00PM – 7:30PM
Sat: 9:00AM – 1:00PM & 1:30PM – 5:30PM
Sun: 9:00AM – 1:00PM & 1:30PM – 4:30PM

Telephone: 1-808-947-2651
Website: https://www.cvs.com/minuteclinic/clinic-locator/hi/honolulu/9954.html

Note: Minute Clinic is a walk-in clinic located inside Longs Drugs (CVS Pharmacy) which offers services similar to urgent care. In-person appointments may be made by visiting their website.

Planned Parenthood – Honolulu Health Center (2.7 mi)
839 South Beretania Street
Honolulu, HI 96813
Hours of Operation: Mon, Tues, Wed, Fri, Sat: 8:00AM – 4:00PM
Thur: 10:00AM – 6:00PM
Telephone: 1-808-769-0045 | Fax: 1-206-788-8339

Website: https://www.plannedparenthood.org/

Planned Parenthood is one of the nation’s leading providers of high-quality, affordable health care, and the nation’s largest provider of sex education.

Straub Medical Center (3.1 mi)
(An affiliate of Hawaii Pacific Health)
888 South King Street
Honolulu, Hawaii 96814
Hours of Operation & Emergency Room: Open 24 hours
Telephone: 1-808-522-4000

Website: https://www.hawaiipacifichealth.org/straub/

Virtual Urgent Care phone number: (808) 824-5237.

Straub Medical Center is home to the Pacific only multi-disciplinary burn treatment center. Straub brings in new technologies and innovative medical practices to Hawaii, such as minimally invasive cardiac surgery, total joint replacement, and vascular surgery.

Note: Telehealth and in-person appointments can be made online through https://mychart.hawaiipacifichealth.org/.

For more information on updates, visit https://www.hawaiipacifichealth.org/hph-covid-19-updates/.

COVID-19 drive-up testing can be conducted at Hawaii Pacific Health’s four medical centers. Patients will need a doctor’s order for the test, along with a valid form of identification and an insurance card.

Directions: 826 South King Street, Honolulu, Hawaii 968213. (Located next to Straub Medical Center parking garage)

Hours of Operation: Monday – Friday: 8:00AM – 5:00PM / Saturday-Sunday & Holidays: 9:00AM – 2:00PM

The Queen’s Medical Center (3.3 mi)
1301 Punchbowl Street
Honolulu, Hawaii 96813
Hours of Operation and Emergency Room: Open 24 hours
Telephone: 1-808-691-1000

Website: www.queens.org

Located in downtown Honolulu, Queen’s serves as the major referral center for cancer, heart disease, neuroscience, orthopedics, surgery, emergency medicine and behavioral health, and has the only organ transplantation program in the State of Hawaii. Queen’s is also the state’s designated trauma center – – the first and only Level I trauma center in Hawaii.

Note: Request an appointment via Telehealth or In-person: 808-691-8200.

Queen’s COVID-19 Infoline is open 24/7. To schedule a COVID-19 testing, call to make an appointment: 808-691-2619.

Urgent Care

If you think you have been exposed to COVID‑19 and develop a fever and symptoms, such as cough or difficulty breathing, call your healthcare provider for medical advice.

Queen’s Island Urgent Care – Kapahulu (2.9 mi)
449 Kapahulu Avenue, Suite 104
Honolulu, Hawaii 96815
Hours of Operation: Monday – Friday: 8:00AM – 8:00PM
Sunday – Saturday: 8:00AM – 8:00PM
Telephone: 808-735-0007

Website: https://www.queens.org/services/queens-island-urgent-care/home

Island Urgent Care Kapahulu provides care for minor emergencies including allergic reactions, asthma, cough/cold, dehydration, flu, fractures, migraines, pre-employment physicals, school/sports, sprains/strains, stitches.

Note: No appointment needed. All walk-ins are welcome.

Straub Medical Center – Doctors on Call – Sheraton Waikiki (2.8 mi)
2255 Kalakaua Avenue
Manor Wing #1
Honolulu, Hawaii 96815
Hours of Operation: Sunday – Saturday (including holidays): 10:00AM – 8:00PM
Telephone: 1-808-971-6000 | Fax: 1-808-971-6041

Website: https://www.hawaiipacifichealth.org/services/urgent-care-walk-in-clinics/

Open daily, 7 days a week and 365 days a year. Straub Medical Center- Doctors on Call at Sheraton Waikiki offer a broad range of non-emergency medical care, including diagnosis and treatment for minor illnesses and injuries, laboratory services and X-ray.

Note: No emergency services. If you believe you have an emergency, call 911 or go immediately to the closest hospital emergency room.

Straub Medical Center-Ward Village Clinic & Urgent Care (3.4 mi)
1001 Queen Street, Suite 102
Honolulu, Hawaii 96814
Primary Care Hours: Monday – Friday: 8:00AM – 6:00PM
Urgent Care Hours: Monday – Sunday: 10:00AM – 8:00PM
Telephone: 1-808-462-5200 | Fax: 1-808-462-5299

Website: https://www.hawaiipacifichealth.org/services/urgent-care-walk-in-clinics/

Straub Medical Center – Ward Village Clinic & Urgent Care brings convenient, high-quality, personalized health care to the people living and working in this community.

Note: No emergency services. If you believe you have an emergency, call 911 or go immediately to the closest hospital emergency room.

Straub Virtual Urgent Care
Hours of Operation: Monday – Sunday: 8:00AM – 8:00PM
Website: https://www.hawaiipacifichealth.org/straub/virtual-urgent-care/

Through Straub Virtual Urgent Care, you have access to physician consultation, diagnosis, treatment and prescription refills for a broad range of non-emergency conditions.

Pharmacies

Over the counter medications are made available at all locations. Prescription medication must be referred to by a medical professional.

CVS Pharmacy – Longs Drugs Manoa (1.6 mi)
2750 Woodlawn Drive
Honolulu, Hawaii 96822
Hours of Operation for Pharmacy: Monday – Sunday: 7:00AM – 9:00PM
Telephone: 1-808-2151

Sign-up or log-in online on your CVS account to receive prescription delivery and pre-sorted Rx packs: https://www.cvs.com/pharmacy/v2/#/pharmacy

Kaiser Permanente – Honolulu Medical Office (2.5 mi)
1010 Pensacola Street, 1st Floor
Honolulu, Hawaii 96814
Hours of Operation for Pharmacy: Monday – Friday: 8:00AM – 8:00PM / Saturday: 8:00AM – 5:00PM
Information & 24-hour Prescription Refill: 1-808-432-2000 or 1-808-643-7979

Members can refill online or by using mail order services at kp.org/rxrefill. Prescriptions can be delivered at home or pick-up at a pharmacy near you through your account kp.org account.

Pharmacare Hawaii – Kapiolani Medical Center (1.8 mi)
1319 Punahou Street
Honolulu, Hawaii 96826
(Located on the first floor near the elevators to the Physicians Office Tower)
Hours of Operation: Monday – Friday: 8:30AM – 5:00PM / Saturday: 8:30AM – 2:00PM
Telephone: 1-808-840-5670 | Fax: 1-808-973-1400

Website: https://www.pharmacarehawaii.com/

Note: Contact Pharmacare Hawaii at 808-840-5620 for more information on home delivery prescription.

Mental Health Services

Counseling & Student Development Center (0.4 mi)
2600 Campus Rd
Honolulu, Hawaii 96822
Queen Liliuokalani Center for Student Services, Room 312
Honolulu, HI 96822

Hours of Operation: Monday – Friday: 8:00AM – 4:30PM
Telephone: 1-808-956-7927
Website: http://manoa.hawaii.edu/counseling/

Counseling and Student Development Center (CSDC) serves the mental health needs of students at UH Manoa. Services include clinical counseling and assessment services, crisis intervention, and psychiatry, outreach, consultation and peer fellows.

Note: In order to prevent spread of infection, the CSDC encourages students who are sick or not feeling well to avoid coming into the CSDC for services. Rather, students are encouraged to contact the CSDC by phone and our staff will help the student arrange for appropriate services if they are unable to come in.

Other Resources

Suicide Prevention Lifeline
Call or chat: 1-800-273-8255
Website: http://suicidepreventionlifeline.org/

Hawaiʻi Text Hotline
Website: https://www.crisistextline.org/aloha

Text ALOHA to 741741

Crisis Line of Hawaiʻi
Call: 808-832-3100
http://health.hawaii.gov/amhd/consumer/access/

Resources
Website: www.ulifeline.org/
Website: https://www.settogo.org/

Dental Services

Aloha Medical Mission (3.9 mi)
200 N. Vineyard Blvd
Honolulu, Hawaii 96817
Hours of Operation: Mon – Fri: 8:00AM – 4:00PM

Telephone: 1-808-947-3400 | Fax: 1-808-847-3400
Website: https://alohamedicalmission.org/what-we-do/dental-clinic/

Services Provided: Exams, cleanings, fillings and extractions.

Note: This is a free dental service available to low-income individuals. A picture ID must be brought showing evidence of your last 3 months of income such as monthly stipend or pay stubs.

Kalihi-Palama Health Center – Dental Clinic (4.9 mi)
915 North King Street
Honolulu, Hawaii 96817
Hours of Operation: Mon, Tue, Thurs, Fri: 8:00AM – 5:00PM
Wed: 8:00PM – 7:00PM
Telephone: 1-808-845-0686

Website: http://www.kphc.org/patient/dental/

Services Provided: Comprehensive oral exams, cleanings, dentures, infection control, consultation, basic restorative care (fillings, crowns), and urgent care. In addition, certain oral surgery and root canal therapy, and referral assistance for specialty care (e.g., wisdom teeth removal, implants, root canal therapy, braces, periodontal/gum surgery).

Note: This is a dental service available to low-income individuals. Emergency “walk-ins” are accepted for people in pain. However, you need to arrive by 7:45AM or you will likely be unable to see a dentist that day. A picture ID must be brought showing evidence of your last 3 months of income such as monthly stipend/pay stubs, current tax return, or bank account statements showing monthly income deposits. From this information the clinic will determine the cost of services provided to you.

Waikiki Health Medical & Dental – Makahiki (1.7 mi)
935 Makahiki Way
Honolulu, Hawaii 96826
Hours of Operation: Mon-Fri: 8:00AM – 6:30PM

Telephone: 1-808-922-4787

Website: https://waikikihc.org/locations/makahiki/

Services Provided: Exams, x-rays, cleanings, dietary counseling, oral cancer screening, fillings, root canal therapy, oral surgery, crowns and bridges, dentures and partials, pediatric dental care, periodontal therapy and emergency care.

Note: Patients should call ahead to schedule an appointment. Same day appointments may be available. Medicaid, Medicare and most private insurance plans are accepted. A sliding fee scale is available for patients without insurance. Please speak with a patient service representative for further details.

Additional Resources

(Click to Expand Additional Covid Resources)

COVID-19 Guidelines from UH
- To find the latest UH Covid-19 guidelines, please visit https://manoa.hawaii.edu/covid19/
COVID-19 Emergency Contacts:
- EWC Housing contact email, which EWC staff regularly and frequently monitor: housing@eastwestcenter.org.
- EWC Housing phone number:  944-7805. For reports on matters of immediate concern, such as residents not complying with social distancing rules or smoking in the building, we urge you to call rather than email, even during working hours.
Mental Health:
- “Mental Health Awareness: Keeping Your Screen Time Healthy,” from the BBC: https://www.bbc.com/news/newsbeat-52712532
- “How to Stay Optimistic When Everything Seems Wrong,” from the New York Times:  https://www.nytimes.com/2020/04/29/smarter-living/coronavirus-how-to-stay-optimistic-.html
- Resources for staying well from Kaiser Permanente, with self-care tools, tips, and activities:  https://healthy.kaiserpermanente.org/health-wellness/mental-health/tools-resources?kp_shortcut_referrer=kp.org/selfcare
- Information about keeping healthy and boosting your immune system:  https://www.hopkinsmedicine.org/health/wellness-and-prevention
Other Useful Information:
- Hawai’i:  Resource from Oahu Community Resilience with information, links, and FAQs:  https://www.oneoahu.org
- State of Hawaii Department of Health Covid 19 updates: https://health.hawaii.gov/news/covid-19-updates/
- “How to Work from Home – Comfortably,” from the BBC:  https://www.bbc.com/worklife/article/20200508-how-to-work-from-home-comfortably-ergonomic-tips-covid-19
- Social Distancing: How to approach those not taking social distancing seriously:   https://time.com/5819816/coronavirus-social-distancing/
- Symptoms:  CDC information about symptoms and protecting yourself:  https://www.cdc.gov/coronavirus/2019-ncov/symptoms-testing/index.html
- Emergency Planning: The CDC has put together  this guide  for emergency planning
- Cybersecurity: Info about scams related to COVID-19:  https://www.us-cert.gov/ncas/current-activity/2020/03/06/defending-against-covid-19-cyber-scams
- East-West Center Student information: https://ewcparticipantinfo.org/
- State of Hawai’i Safe Travel information (ended as of 3/26/22): https://safetravels.hawaii.gov/
- Information on the Hawaiian Islands: https://www.gohawaii.com/islands/oahu

Useful Contacts

Hale Manoa Front Desk: 808-944-7960. Available 24 hours.
EWC Quarantine Support Committee: send email to moorer@eastwestcenter.org
University of Hawaiʻi Student Health Services: 808-956-8965
University of Hawaiʻi Registrar: 808-956-8010
University of Hawaiʻi International Student Services: 808-956-8613